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A commercial featuring Steve Case telling people AOL was working day and night to fix the problem was made.
On May 24, 1985, Quantum Computer Services, an online services company, was founded by Jim Kimsey from the remnants of Control Video, with Kimsey as Chief Executive Officer, and Marc Seriff as Chief Technology Officer.
The technical team consisted of Marc Seriff, Tom Ralston, Ray Heinrich, Steve Trus, Ken Huntsman, Janet Hunter, Dave Brown, Craig Dykstra, Doug Coward, and Mike Ficco.
In 1987, Case was promoted again to executive vice-president.
In May 1988, Quantum and Apple launched Apple Link Personal Edition for Apple II and Macintosh computers.
In August 1988, Quantum launched PC Link, a service for IBM-compatible PCs developed in a joint venture with the Tandy Corporation.