As an ODA Member we are required to have appropriate and effective arrangements in place for dealing with complaints and enquiries.
The ODA provides general information on common enquiries users have about dating services but will not deal directly with individual complaints which are properly the responsibility of member companies.
The ODA monitors enquiry and complaint levels and the issues complained about.
It can intervene if it sees worrying trends or serious matters of concern. A link to our customer service arrangements is provided here.
If we are not able to resolve a complaint, you may submit it through the EU online dispute resolution platform at
Please note that a complaint submitted through the online platform will not be considered unless you have raised it with us first.*Data based on an extrapolation from Ipsos survey conducted from 17th-22nd December 2014, among a representative sample of 2000 persons aged 18-75 in the UK, which has been combined with the total population of this age group (Source Eurostat 2015).3% of interviewees claimed that they have ever been in a relationship with someone they claim to have met on Match.
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Online dating has jumped among adults under age 25 as well as those in their late 50s and early 60s.
The share of 18- to 24-year-olds who use online dating has roughly tripled from 10% in 2013 to 27% today.
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